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my money88's Core Commitment

Responsible Gaming — Play Safe, Play Smart with my money88

At my money88, we believe online betting should be an enjoyable form of entertainment — not a burden. We provide the tools and support to keep you in control at all times.

Deposit Limit Session Time Limit Self-Exclusion 24/7 Support 18+ Only
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Responsible Gaming
Since 2018
6
Control Tools
free for members
24/7
Support in
Bahasa Melayu
18+
Strict age limit
without exception
5 min
Activate controls
from account settings
Introduction

What Is Responsible Gaming at my money88?

For my money88, responsible gaming is not just a slogan or a licence requirement — it is how we run our business every single day. We know that behind every account is a real person with a real life, family responsibilities, and personal finances that matter. Our approach to responsible gaming is built on this understanding.

Online betting should be one of the ways you enjoy your leisure time — like catching a Malaysia Super League football match, following the BWF World Tour badminton circuit, or playing your favourite slots after work. It should be fun, exciting and entirely within your control. When it starts to feel like an obligation, a source of stress or a cause of financial worry, that is a sign something needs to change.

my money88 has invested seriously in building the infrastructure responsible gaming that is comprehensive — from in-platform technical control tools and customer support staff trained to spot warning signs, to self-exclusion programmes for those who need a complete break. All tools are free and accessible directly from your account settings, with no need to contact anyone.

Most importantly: if you or someone you know feels that gambling has become a problem, my money88 here to help — no judgment, no pressure. We see asking for help as a sign of strength, not weakness.

Our Core Principles
"The greatest returns at my money88 are not measured in MYR — they are measured in the trust and wellbeing of members who play with peace of mind, responsibly and fully in control."

Signs of Responsible Play

Positive Indicators
  • Playing within a set budget
  • Stop playing when the time limit is reached
  • Play for fun, not to chase your losses
  • Never borrow money to gamble
  • Family and work come first
Early Warning Signs
  • Feeling the urge to play to relieve stress
  • Exceeding your self-imposed deposit limit
  • Hiding gambling activity from family
  • Failing to pay bills due to gambling losses
Control Tools

6 my money88 Responsible Gaming Tools

All these tools are free, can be activated in under 5 minutes from your account settings and take effect immediately

Daily / Weekly Deposit Limit
Set the maximum amount you can deposit within a given time period. Whether it's RM50 a day or RM500 a week — you decide. This limit takes effect immediately and can be lowered at any time, but increasing your limit requires a 7-day waiting period.
✓ Takes Effect Immediately
Session Loss Limit
Set a maximum loss amount per session. Once this limit is reached, the my money88 system will notify you and offer the option to stop. The platform will not allow any further bets until a new session begins the following day.
✓ Automatic Controls
Session Timer & Reminders
Activate a session timer that displays how long you have been playing in a non-intrusive pop-up. Set reminders at 30 minutes, 1 hour or any other interval of your choice. This counter helps you stay aware of the time you spend on the platform.
✓ Pop-Up Reminders
Cooling-Off Period
Choose to take a break from the platform for 24 hours, 48 hours, 72 hours, or 7 days. During this period, logging in to your account will not be permitted. This gives you the space to think clearly, away from the pressures of a gaming environment.
✓ Login Blocked
Temporary Self-Exclusion
If you need a longer break, choose to self-exclude for 1 month, 3 months, 6 months, or 12 months. Your account will be fully blocked and you will not receive any marketing communications during this period.
✓ No Promotional Emails
Full Activity History
Access detailed reports of all your gaming activity — deposits, wagers, winnings, losses and session duration — going back up to 12 months. Reviewing your history regularly is a best practice for staying in control.
✓ 12-Month Data

Customisable Limit Schedule

Limit TypeMinimumExampleCan Be ReducedExtra Time
Daily Deposit LimitRM20RM100/dayInstant7-day waiting period
Weekly Deposit LimitRM50RM500/weekInstant7-day waiting period
Session Loss LimitRM20RM200/sessionInstant24-hour waiting period
Session Time Limit30 minutes2 hrs/sessionInstantInstant
Forced Break24 hours7 daysCannot be shortened—
Self-Exclusion1 month6 months / 12 monthsCannot be shortened—
Self-Assessment

Are You Gaming Responsibly?

Answer the following questions honestly. This is not a test — it is a tool to help you assess your relationship with responsible gaming

1
Have you ever played longer than you intended, even when you knew it was time to stop?
2
Have you ever gambled with money that was meant for essential needs such as rent, utility bills, or food for your family?
3
Have you ever lied to your partner, family, or friends about how much time or money you have spent gambling?
4
Have you ever tried to "chase your losses" — continuing to play after a losing streak in the hope of winning back the money you lost?
5
Do you feel anxious, irritable, or uncomfortable when you haven't played for a few days?
6
Have you ever borrowed money — from a bank, family, or friends — to fund your gambling?
7
Has gambling begun to affect your work performance, family relationships or physical health?
If you answered "Yes" to any of the questions above: These are warning signs that should be taken seriously. You are not alone — many people face these same challenges. Please reach out to the my money88 support team via live chat or email support@mymoney88.ws for a confidential discussion. We will help you access the right control tools or refer you to professional support resources.
Problem Signs

Identifying Problem Gambling Early

Problem gambling rarely happens overnight. It usually develops gradually — starting as harmless fun and slowly becoming something harder to control. Recognising the warning signs early is the most important step toward getting help.

Feeling stressed or anxious when not playing — this feeling suggests that gaming may have become a "need" rather than simply an entertainment choice.
Continuously increasing bet amounts to achieve the same "thrill" — a sign of growing tolerance, similar to dependency.
Neglecting work or family responsibilities — including reduced work attendance, less time with your children, or neglecting your own health.
Using Touch 'n Go, GrabPay, or DuitNow for making repeated deposits in a single day that exceed your self-set budget.
Feelings of guilt, shame or distress after every session, yet still cannot stop — this is a cycle that needs to be broken.
A mind preoccupied with plans to play — counting down to your next deposit, planning a winning-back strategy, or thinking about the game during working hours.
How to Get Help

Steps to Finding Support

1
Acknowledge and Accept That There Is a Problem
This is the hardest and most important step. Acknowledging the problem to yourself — without shame or self-blame — is the beginning of meaningful change.
2
Activate Control Tools Now
Log in to your my money88 account, go to Settings > Responsible Gaming, and activate self-exclusion or a forced break. This can be done in under 5 minutes and takes effect immediately.
3
Contact the my money88 Support Team
Our support team is trained to assist in a non-judgmental way. Reach out via live chat (24/7) or email support@mymoney88.ws. All conversations are strictly confidential.
4
Tell Someone You Trust
Share your challenges with a partner, family member, or close friend you trust. A strong social support system is one of the most effective factors in recovery.
5
Get Professional Support
Professional counselors and support groups can provide deeper assistance. my money88 can help connect you with suitable resources in Malaysia upon request.
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Need Immediate Help?
Contact the my money88 support team via live chat on the platform or by email support@mymoney88.ws. Our team is available 24/7 and all conversations are 100% confidential.
How to Use

How to Activate Control Tools on my money88

All responsible gaming tools are accessible directly from your account — no need to contact anyone

1
Log In to Your Account
Log in to your my money88 account using your usual username and password.
2
Go to Settings
Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
3
Select the Controls Tab
On the settings page, look for the "Responsible Gaming" or "Control Tools" tab and click to open it.
4
Activate & Save
Select the control tool you want, set your limit value, then click "Save". Limits take effect immediately.
Commitment Summary

Why my money88 Takes Responsible Gaming Seriously

Specially Trained Staff
All my money88 customer support agents receive specialist training to identify signs of problem gambling and assist members effectively, with empathy and without judgment.
Proactive AI Detection
The my money88 system uses data analytics to identify risky play patterns — such as a sudden spike in bet sizes late at night — and proactively offers support resources.
Strict Age Verification
my money88's KYC process ensures that only individuals aged 18 and above are able to register. Age verification is conducted at the registration stage and randomly during platform use.
No Aggressive Marketing
my money88 does not send notifications or emails encouraging inactive members to return to play. We do not use marketing tactics that could trigger harmful impulsive behaviour.
Respecting Self-Exclusion
When you activate self-exclusion, my money88 fully respects your decision. Your account is blocked, promotional emails are stopped, and there is no way to shorten the chosen exclusion period.
Transparent Activity Reports
Review all your gaming activity, deposits and withdrawals from a full 12-month history. This transparency helps you make smarter playing decisions based on your own real data.
FAQ

FAQ — Responsible Gaming

Log in to your my money88 account, go to Account Settings, then select the "Responsible Gaming" tab. There you will find the "Deposit Limits" section where you can set a daily or weekly limit based on your needs. Enter your desired limit amount (e.g. RM100 per day), click "Save" and the limit will take effect immediately. Any deposit attempt that exceeds this limit will be automatically declined by the system.

No. Once self-exclusion is activated on my money88, it cannot be cancelled or shortened before the chosen period ends. This is an intentional protection feature — we want to ensure you get the break you truly need without the temptation to return early. Once the exclusion period expires, you will need to submit a written request to support@mymoney88.ws to reactivate your account, and there is an additional waiting period before access is restored.

Yes. Deposit limits set on my money88 apply to all payment methods without exception — whether you deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks). Our system tracks the cumulative total across all deposit methods, so an RM100 daily limit means the combined amount from all methods cannot exceed RM100.

my money88 takes family concerns seriously. If you are worried that a family member or loved one may have a gambling problem related to our platform, please contact our team at support@mymoney88.ws with the relevant details. We are unable to disclose member account information to third parties for privacy reasons, but we can discuss general steps that may help and provide suitable support resources for your family.

Your account balance remains secure at my money88 during your self-exclusion period. Your funds are not lost. You may contact our support team by email to request a withdrawal of your account balance during the exclusion period — this will be handled with priority and no additional questions asked. Your financial security is our responsibility even while your account is under self-exclusion.
Play Safe, Play Smart — With my money88
Join over 500,000 Malaysian members who enjoy online entertainment responsibly. Register today and activate your free control tools from day one.
Register Now — Free Log In
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