FAQ — All Answers You Need

No. my money88 only allows one (1) active account per individual. Creating multiple accounts — even under different identities, phone numbers, or email addresses — is a serious violation that may result in the closure of all associated accounts and forfeiture of all balances. If you have forgotten your login details, use the "Forgot Password" function or contact our support team.

The minimum age requirement is 18 years old without exception. This is an absolute requirement enforced at registration and throughout your use of the platform. my money88 verifies age through date-of-birth checks during registration and a KYC (Know Your Customer) process that may require a copy of your MyKad. Any account found to be registered by an underage individual will be closed immediately.

Log in to your account my money88 your account, go to Account Settings > Security > Change Password. Enter your current password, then your new password (at least 8 characters combining letters and numbers) and confirm. The change takes effect immediately. If you have forgotten your current password, use the "Forgot Password" option on the Log In to reset via email or SMS OTP.

Some information can be updated directly through Account Settings, such as your email address and phone number (OTP verification required). However, changes to your full name and date of birth require verification through our support team as they are tied to your account identity. Contact us at support@mymoney88.ws with the relevant supporting documents.

An account may be restricted for several reasons: repeated failed login attempts, suspicious activity detected by the system, or at the account holder's own request. To lift the restriction, please contact our support team my money88 via email at support@mymoney88.ws, including your username and registered phone number. The review process is typically completed within 1–2 hours on business days.

For the identity verification (KYC) process, my money88 requires: (1) A clear and valid copy of your MyKad or passport; (2) Proof of current address such as a bank statement or utility bill dated within the last 3 months. KYC is typically required for your first withdrawal or when the withdrawal amount exceeds a certain threshold. All documents are submitted via secure upload within the platform and processed within 24 hours.

Minimum deposit at my money88 is RM20 for all payment methods. The platform does not impose a maximum deposit limit, though limits may vary depending on the payment method used (for example, the daily limit for Touch 'n Go eWallet). As a new member, it is recommended to start with an amount you are comfortable with as you get familiar with the platform.

Deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are typically processed in under 3 minutes. Deposits via FPX (internet banking) takes 3–5 minutes depending on your bank's server performance. If your deposit has not been credited to your my money88 account after 15 minutes, please contact support with proof of transaction (a screenshot of your payment receipt) for immediate review.

This can occur due to a temporary technical disruption between the payment system and the platform my money88. Step one: Wait 15 minutes and check again. Step two: Refresh your account page. Step three: If the issue persists, contact support via live chat or email support@mymoney88.ws with a screenshot showing the deduction from your e-wallet app or bank statement. Our team will resolve the issue within 1 working hour.

my money88 does not charge any deposit processing fees on our end. You may be subject to a small fee imposed by your e-wallet provider or bank (depending on their policies), but this is beyond my money88's control. To avoid charges, use methods such as DuitNow Transfer, which is generally free through most Malaysian banks.

No. my money88 requires all deposits to be made from a bank account or e-wallet registered in the same name as the my money88 account holder. This is an anti-money laundering (AML) compliance requirement. Deposits from third-party accounts may result in the deposit being rejected or the account being suspended pending further investigation. Please ensure the e-wallet and bank account you use are registered in your own name.

Yes! my money88 fully supports responsible gaming practices by allowing members to set their own daily, weekly, or monthly deposit limits. Go to Account Settings > Responsible Gaming > Deposit Limits. Enter your desired limit amount, for example RM100 per day, and save. Limits take effect immediately. Decreasing a limit can be done instantly, but increasing a limit requires a 7-day waiting period for your protection. See more on the Responsible Gaming.

The minimum withdrawal amount at my money88 is RM50. There is no general daily maximum withdrawal limit, though limits may differ for new members compared to long-standing VIP members. For large withdrawals (exceeding RM5,000 per day), additional verification may be required to meet compliance requirements.

Withdrawals may be declined for several reasons: (1) Bonus wagering requirements have not been fully met; (2) KYC identity verification is incomplete; (3) The bank account name does not match the name on your my money88 account; (4) Insufficient account balance after accounting for active wagering requirements. Check your withdrawal status under "Transaction History" in your account. If you need further clarification, contact support@mymoney88.ws.

my money88 processes withdrawals to all major Malaysian bank accounts including Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, Bank Islam, and Bank Rakyat. Withdrawals to Touch 'n Go eWallet and GrabPay are also available. Withdrawals must be made to an account in the same name as the my money88 account holder — withdrawals to third-party accounts are not permitted.

my money88 does not charge any withdrawal processing fees. The amount you withdraw will be credited to your bank account or e-wallet in full, with no deductions from the platform. However, your bank may impose a receiving transfer fee depending on their own policies — this is beyond my money88's control.

A withdrawal can only be cancelled if the request is still in "Pending" status. Go to Transaction History, locate the relevant withdrawal request, and click "Cancel" if that option is still available. Once a request has moved to "Processing" or "Approved" status, it can no longer be cancelled. Cancelled funds will be returned to your my money88 account balance within 5 minutes.

The wagering requirement (rollover) is the number of times you need to wager your bonus amount before it can be withdrawn. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in bets (RM100 × 20) before the bonus balance can be withdrawn. my money88 displays your wagering requirement progress in real time under "Active Bonuses" in your account. Please read the Terms & Conditions of each bonus for specific wagering requirements.

Yes! my money88 truly values all Malaysian celebrations. We offer special promotions for Hari Raya Aidilfitri, Hari Raya Aidiladha, Chinese New Year, Deepavali, Malaysia Day as well as major sporting events such as the Malaysia Super League, FA Cup, and BWF badminton series. Active members will receive promotional notifications via email and SMS. Check the "Promotions" section on the platform for the latest offers.

Referral programme my money88 gives you RM38 for every Malaysian friend who successfully registers and makes their first deposit using your referral code. There is no cap on the number of friends you can refer. Refer 10 friends and you could earn up to RM380. Referral bonuses are credited to your account within 24 hours after the referred friend completes their first deposit.

Yes. Every bonus offer at my money88 is entirely optional — you are not obligated to accept any bonus. If you prefer to play without being bound by wagering requirements, you may choose not to claim a bonus when making a deposit. Members who do not claim a bonus can withdraw without needing to fulfil any wagering requirements.

Every bonus at my money88 have different validity periods (typically 7–30 days depending on the bonus type). If the wagering requirements are not met before the expiry date, the bonus balance will be automatically forfeited. Any cash balance (real money, excluding bonuses) in your account will not be affected. You can check the expiry date of each active bonus under the "Active Bonuses" section in your account.

Yes. All games at my money88 using technology Random Number Generator (RNG) certified and regularly audited by independent third-party bodies. This ensures every slot spin, blackjack hand, or dice roll is truly random and cannot be manipulated — by players or the platform. Live casino games are streamed live from a studio, so you can watch every dealer action in real time.

Some slot games at my money88 offers a "Demo" or "Trial" mode that lets you play with virtual credits at no real cost. It's the best way to learn a game's mechanics before wagering real money. Please note that winnings earned in demo mode cannot be withdrawn. Demo mode is available for games marked with the "Demo" icon in the game catalogue.

my money88 offers comprehensive Sports Betting covering: Football (Malaysia Super League, FA Cup, EPL, La Liga, Serie A, Bundesliga), Badminton (BWF World Tour, Asian Championships), E-Sports (DOTA 2, Mobile Legends, CS:GO), Tennis, Basketball, Horse Racing and many more. Live betting is available for selected matches with real-time odds updates.

Live Casino at my money88 features real human dealers streamed live via high-quality video. You can interact with the dealer and other players through the chat function. Available games include Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger — each with different table variations across a range of betting limits. A stable internet connection (minimum 4G or WiFi) is recommended for the best experience.

Yes, my money88 is fully optimised for mobile devices. Our platform runs smoothly on mobile browsers (Chrome, Safari, Firefox) on both Android and iOS — no app download required. All games, deposit and withdrawal functions, and account settings are fully accessible from your smartphone. For the best experience, keep your browser updated to the latest version.

To enable 2FA on my money88, log in to your account, go to Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method (SMS OTP or email), then follow the on-screen instructions to activate it. Once enabled, every login will require an additional OTP code on top of your regular password. This is a security measure strongly recommended for all my money88 members.

If you suspect your account my money88 your account has been compromised, take the following steps immediately: (1) Change your password right away via "Forgot Password" if you are still able to log in; (2) Contact our support team at support@mymoney88.ws to temporarily freeze your account; (3) Review your transaction history for any suspicious activity; (4) Change the passwords for your associated email and e-wallet accounts. Our security team will investigate and resolve the issue within 24 hours.

my money88 is committed to protecting your privacy. Your personal information will never be sold, rented, or shared with third parties for marketing purposes without your consent. We only share the necessary data with registered payment providers to process your transactions, and with relevant authorities where required by law. Read Privacy Policy us for full details.

To activate self-exclusion at my money88: Log in, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a duration (1 month, 3 months, 6 months, or 12 months) and click "Activate". Your account will be blocked immediately and you will not receive any promotional emails or SMS during the period. Self-exclusion cannot be reversed before the expiry period — this is an intentional protective feature.

Acknowledging the problem is a commendable first step. my money88 takes this seriously. Steps you can take: (1) Activate self-exclusion immediately through your account settings; (2) Contact our support team at support@mymoney88.ws for a confidential discussion; (3) Tell someone you trust about your situation. All communication is 100% confidential and our team will not judge you. We are here to help — not to judge.

Your account balance remains secure throughout your self-exclusion period. You may contact the support team my money88 to request a withdrawal of your remaining balance during the exclusion period — requests will be processed without any additional questions. Your money is entirely yours. Once the exclusion period ends, you will need to contact our team and go through an additional review period before your account can be reactivated.

my money88 works best on Google Chrome latest version (recommended as the primary choice), followed by Mozilla Firefox and Microsoft Edge. For iOS devices (iPhone, iPad), use Safari latest version. Make sure JavaScript is enabled and that no overly aggressive ad blockers are interfering with platform functionality. Avoid using outdated browser versions, as they may not support the latest security features.

If you are unable to access my money88, try the following steps: (1) Check your internet connection by visiting another website; (2) Try a different network (switch from WiFi to mobile data); (3) Clear your browser cache and cookies; (4) Try a different device. If the issue occurs across all devices and networks, the platform may be undergoing scheduled maintenance. Check for the latest notifications via email or contact support@mymoney88.ws for a status update.

Login session my money88 expires automatically after a period of inactivity as a security measure. If you prefer longer sessions, enable the "Remember Me" option at login — this extends your session for up to 30 days on the same device. However, we do not recommend using "Remember Me" on shared or public devices. Avoid leaving old tabs open and idle for more than 30 minutes.